Please be prepared to provide the exact address (URL) of the page where you received the error and the steps you took to arrive at that address.The 401 error message is often customized by each website, especially very large ones. If you continue to have issues after taking the recommended steps above, contact us.

Security features can be in browser settings or stand-alone security software.įor help with browser security and other browser settings, see Browser Settings.įor help with other security software, see Configure Security to Allow Pearson Websites and Content Server Error

These errors may also occur if a computer is blocking safe content for security reasons. Note: The cookie (data stored in your browser) required to sign in or access certain content is often saved at the home page of a site, so use the home page as a favorite or bookmarked site instead of other pages within the site. Go to the home page of the website, and then attempt to reach the page where you received an error by navigating to it through the site. If you have saved the page you were attempting to access to your favorites or bookmarks list, remove it from your list of favorites or bookmarks.

If you were attempting to directly access website content that you have a subscription to as part of an online course (including courses in Blackboard or other third-party learning management systems), sign in to your course first and then navigate to the content.

To ensure that there isn't old data on your computer causing a problem with your current session, clear your browser's cached files and cookies as described in Deleting Browser Cached Files and Cookies, and then try accessing the site again.

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